Electrostar Electronics Complaint & Feedback Policies

Electrostar electronics is one of the top notched company for providing excellent customer care services to its product related problems, for this they have made separate department for concluding the major strategy for enhancing the product quality. This organization believes in put the shoe in the foot of customer demands. Here I’m sharing the information about internal process of complaints management which helps in enhancing their reputation in the market.

Thinks like Customer: – If you are thinking whiting little bit changes in your products quality and features can work you for increasing the sales of your products you can be defeated by wrong observation. Customer is not fool so whatever your will serve they will accept all either you are a repudiated production company or you are new one you need to analyses your product usability and others also. This will help you understand your products weakness which cans easily pictures in the eyes of purchaser. So if you launch a product not only for increasing the range of products but also according to the needs of customer it will help you reduce the upcoming complaints from customer after marketing your products.

Behave like Brother: Only Opening a separate department for customer complaints resolutions is not enough for satisfying your customer, your appearance, behaviour, and attitude and politely voice can also resolve the problem at first visit of customer at any platform. Suppose if somebody is complaining about the life cycle of our products on visiting our store and your retailer is just making them fool to contact on customer care number for resolutions this would leave negative idea in the mind of customer towards your products. You need to apply as much as possible resolve the problems at first level, means it could be solve easily by replacing that CFL with new one and very next order retailer could replace those lights with sales department. We Electrostar Electronics make sure to our customer for resolving their problems at first level

Open First End Complaints Center in Local Areas.

If you are thinking a centralized room of customer care is enough for fill full the query of your targets customer your are wrong. Making area wise customer care and complaints centre can help the users in a lavish style instead of moving long distance from the customer house to your centre. Electro Star Electronics has separate venue one in Noida and other one in Pune.

Having a Long-lasting Chain of Customer Approach
If you are having various medium of customer approach medium like Web Complaints Forums, Website Feedbacks, And Resolutions mail online then it reduce your timing frame of complaints resolutions.

Electrostar Electronics Pvt Limited Believes in Reliability For 100 % Customer Satisfaction

Recognizing that managing and solving item quality issues revealed by customers in a regular and foreseeable manner is important for client commitment and do it again sales. A methodical approach towards client issue management also produces ideas for item improvements and new products, thereby guaranteeing continuous success.  

Specific Issue Recording:  We record and determine quality problems revealed by customers in considerable and specific conditions. We also have the facilities catching of information such as product recognition marks and event atmosphere for extensive research and confirming.

Real-time Issue Tracking: Electrostar Electronics Pvt Limited follows monitoring of client problems in real-time. It provides complete exposure into the client problems lifecycle with extensive combination confirming as well as individual case position monitoring.

Apologize: Genuinely we express to the client our apology for the way the scenario has hurt them. This is not enough time for preachy factors, explanations or excuses; you must say sorry.

Thank Them: Thank the client for providing the problem to our interest. We take care absolutely conscious of, or may be making defective presumptions about.

Search for the Best Solution: We Figure out what the client is looking for as a remedy, and ask them; often they will shock us for asking for less than we originally believed we would have to give—especially when they understand your apology and objective is truly honest.

Author Bio:

Content writer Atul Mishra is famous complaints revieer for Electrostar Electronics. Here he is sharing his important experience . Find Atul Mishra as a  complaints reviewer on Linkedin.